Refund policy

Returns

The return must be initiated within 10 days from the date of delivery of the product(s) only if the product(s) is/are:

• In damaged condition
  
• In defective condition 
• Different from what was ordered

To start a return request, kindly contact us at admin@melze.co, specifying the order ID and the reason for the return along with a video or photo of the same. If your return is accepted, a courier agent will collect the product(s). Kindly pack the product(s) you wish to return in their original packaging material, along with the invoice, thank-youcards,s and freebies intact. Without compliance of the above, the return will not be processed. 

You will have to bear the shipping cost of returning the product(s) on your own. Shipping costs are non-refundable and will be deducted from the refund amount.

Once the product(s) is/are received and inspected, an email will be sent to you notifying the approval/rejection of your refund. If approved, the refund will be processed to the original payment method within 7-10 working days. Please take note that it might take a few days for the refund to be reflected in your bank account. 

We shall not entertain any return requests after 10 days from the date of delivery of the product(s). 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@melze.co.

Refunds

To be eligible for a refund, your product(s) must be in its original condition that you received it in; unworn, unused, unwashed along with its original packaging material, invoice, thank you cards and freebies received. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 10 business days have passed since we’ve approved your return, please contact us at admin@melze.co.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-returnable Items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer any exchanges on our product(s).